Reports To: Head of Business Operations

Role Purpose

Define the Retail product strategy and roadmap, ensuring it meets consumer, regulatory, and business commercial requirements. Manage individual product go to market plans, aligning with key stakeholders to ensure successful launch and ongoing lifecycle management. Ensure all key employees are furnished with required product and services information. Report upon core KPI’s.

Core Responsibilities

• Develop and implement a customer centric product and proposition strategy designed to deliver against core business KPI’s, and be aligned to the market.
• Confirm all products and services meet associated regulatory compliance, whilst ensuring they meet the full technical requirements of the business.
• Monitor product performance versus agreed key performance indicators, collect and interrogate customer feedback to identify areas for product and service improvement.

• Adopt a market research and commercial led approach to defining and building the product portfolio.

• Create commercially compelling business cases to support all products and services in the roadmap.
• Define the key features, specifications and requirements of the products.
• Full ownership of building and maintaining product documentation.
• Establishing clear strategies for product pricing and positioning, including upsell paths.

• Creating product launch and life cycles plans, which are co-ordinated with key stakeholders.
• Ensure full operational readiness through system and / or physical process implementation, cross functional team alignment, product interfaces and testing.
• Building a product and proposition strategy that will put the business in a leading market position.

• Cross-functional collaboration with key stakeholder departments, including sales, marketing, business operations, customer and network operations, customer service, and IT, to ensure product success.
• Provide product training and technical support to the sales, marketing and customer service functions.

• Product and supplier onboarding.

Personal Attributes Specification

Qualifications

Graduate and / or Post Graduate qualification in Business, Marketing, or a related field.

Relevant Experience

• Experience in a product / commercial management role, preferably within the telecommunications or broadband industry
• Highly commercial, and growth orientated mindset
• Experience in a fast moving, dynamic organisation
• Experience of working across multiple business teams
• Highly influential leadership style
• Strong business case development skills
• Knowledge of basic accountancy practices
• Very customer centric
• High technical proficiency
• Strong data analysis and understanding skills
• Excellent written and verbal communication skills
• Strong project management capability
• Excellent problem solving skills
• Strong presentation skills
• Highly attentive to detail

Freedom Fibre recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Fibre and will receive instruction directly from us to do so. Freedom Fibre is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.

As such, Freedom Fibre reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Fibre Preferred 2nd tier Supplier or independently by the candidate themselves.

Submission of any unsolicited CV's and proposals to Freedom Fibre will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.