Location: Bath
Salary: £31,000 per annum

Working pattern: Hybrid – three days office-based and two days working from home

Benefits: Free onsite parking, private healthcare and a range of wellbeing, lifestyle and financial benefits, including 24/7 online GP access.

About Truespeed

At Truespeed, we’re on a mission to transform broadband across the UK. We’re a rapidly growing full-fibre broadband provider, bringing reliable, high-speed connectivity to communities across the South West, North West and South East of England.

About the role

We're looking for a proactive and organised Onboarding Agent to join our team in Bath.

You'll play a key role in ensuring customers enjoy a smooth journey from onboarding through to installation. Acting as a link between Truespeed Retail and Freedom Fibre's Service Desk, you'll take ownership of installation queries, coordinate failed installation rebookings and work with internal and external teams to resolve issues efficiently.

This is a varied role, suited to someone who enjoys problem-solving, building relationships and making a real difference to the customer experience.

Key responsibilities

• Manage installation-related queries from identification through to resolution.

• Coordinate failed installation rebookings and keep customers informed.

• Liaise with Freedom Fibre's Service Desk, Truespeed Retail and other internal teams.

• Monitor installation issues, identify recurring problems and escalate where necessary.

• Ensure customer information and internal systems are accurate and up to date.

• Provide clear, timely and professional customer updates.

• Identify opportunities to improve processes and the overall customer journey.

• Take ownership of actions and ensure they are followed through to completion.

About you

You'll be an excellent communicator with strong organisational skills and a customer-focused approach. You'll also have:

• Good knowledge of Microsoft Office and Microsoft Teams.

• Excellent attention to detail and the ability to multitask.

• Experience working in a busy, fast-paced environment.

• Strong problem-solving skills and the ability to prioritise competing demands.

• Confidence communicating with customers, colleagues and external partners.

• A proactive, positive attitude and the ability to work independently and as part of a team.

Most importantly, you'll take pride in your work, enjoy finding solutions and be committed to delivering a great customer experience.

What we offer

• £31,000 per annum.

• Hybrid working – three days in our Bath-based office and two days working from home.

• Free onsite parking.

• Private healthcare.

• A range of wellbeing, lifestyle and financial benefits, including 24/7 online GP access.

Please note: You must have valid authorisation to work in the United Kingdom, as we are unable to offer sponsorship for this position.

No agencies, please.

Interested?

If you're organised, proactive and enjoy working collaboratively to solve problems and improve the customer experience, we'd love to hear from you!

 

Freedom Truespeed Group recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Truespeed Group and will receive instruction directly from us to do so. Freedom Truespeed Group is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.

As such, Freedom Truespeed Group reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Truespeed Group Preferred 2nd tier Supplier or independently by the candidate themselves.

Submission of any unsolicited CV's and proposals to Freedom Truespeed Group will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.