Join Us at Truespeed – Building Better Connections for Rural Communities

Location: Bath

Hourly Rate: £14.56 per hour

Hours: Full-time, Temporary, Monday to Friday

Hybrid Working: Three days per week in our Bath office and two days working from home

Benefits: Free onsite parking

About Truespeed

At Truespeed, we're building more than just a network – we're helping communities gain access to fast, reliable full-fibre broadband. We're committed to doing things the right way by putting our customers first and connecting the areas that need it most.

If you enjoy helping people, have excellent written communication skills, and take pride in delivering exceptional customer service, we'd love to hear from you.

The Role

We're currently recruiting for a temporary Customer Service Advisor to join our amazing Customer Service team.

As a Customer Service Advisor, you'll be at the heart of everything we do, playing a vital role in shaping the customer experience at Truespeed. You'll be responsible for responding to customer enquiries, primarily through email and digital channels, ensuring every interaction is clear, helpful, professional, and solution-focused.

You'll take ownership of customer queries and requests, providing timely and accurate responses while helping to build strong, lasting relationships with our customers.

In This Role, You Will:

• Respond to customer enquiries primarily via email and live chat, providing friendly, professional, and timely responses.

• Take ownership of customer requests and complaints, working to resolve issues as efficiently as possible.

• Provide clear and helpful written responses, ensuring customers feel listened to, supported, and valued.

• Manage a range of customer queries relating to installations, appointments, services, and account enquiries.

• Keep customer records and internal systems up to date, ensuring all relevant information and interactions are recorded accurately.

What We're Looking For

We're looking for a friendly, proactive individual who enjoys helping others and has a strong focus on providing excellent written customer service. You'll be organised, detail-focused, and confident managing multiple enquiries while maintaining a high standard of written communication.

You'll also have:

• Excellent written communication skills, with the ability to communicate clearly, professionally, and empathetically.

• Strong attention to detail and the ability to tailor written responses to different customer needs.

• Excellent problem-solving and organisational skills.

• The ability to manage multiple enquiries and prioritise workload effectively.

• A positive, team-focused attitude with a willingness to learn.

• Good IT skills and confidence using multiple systems.

• Previous customer service experience, ideally in an email, digital, contact centre, or customer-facing environment.

Benefits

• Hybrid working

• Free onsite parking

Additional Information

• You must have the right to work in the UK, as we're unable to offer sponsorship for this role.

• This role is based in Bath, with a hybrid working pattern of three days in the office and two days from home.

No agencies, please.

Freedom Truespeed Group recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Truespeed Group and will receive instruction directly from us to do so. Freedom Truespeed Group is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.

As such, Freedom Truespeed Group reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Truespeed Group Preferred 2nd tier Supplier or independently by the candidate themselves.

Submission of any unsolicited CV's and proposals to Freedom Truespeed Group will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.