12 month fixed term contract, covering maternity leave.

HR Operations Administrator

The Role

The HR Operations Administrator will provide high‑quality administrative and operational support across the full employee lifecycle. You will play a key role in ensuring accurate HR data, maintaining compliant processes, and delivering a professional and efficient HR service to employees and managers.

This is a hands‑on role requiring excellent organisation, strong attention to detail and a customer‑focused approach. You will work closely with the wider HR team to support recruitment, onboarding, HR systems, employee documentation, benefits administration and day‑to‑day HR operations.

Reporting to

Head of HR

Key Responsibilities

HR Administration & Employee Lifecycle

Ø Act as the first point of contact for general HR queries, providing timely and accurate support.

Ø Prepare and issue employee documentation including contracts, offer letters, contract changes and reference requests.

Ø Maintain accurate employee records and ensure all HR files and systems are up to date and compliant.

Ø Support onboarding processes including right‑to‑work checks, background checks, system setup and induction coordination.

Ø Support the leaver process, including issuing letters and completing system updates.

HR Systems & Data

Ø Maintain employee data within HR systems (e.g., YouManage), ensuring accuracy and integrity.

Ø Produce regular HR reports including starters, leavers, absence data and headcount.

Ø Support HR system updates, new module rollouts and process improvements.

Recruitment Support

Ø Assist with the recruitment process including posting adverts, coordinating interviews and communicating with candidates.

Ø Support managers with recruitment queries and ensure consistent, compliant recruitment administration.

Ø Assist in maintaining the applicant tracking system (e.g., Teamtailor or similar).

Payroll & Benefits Administration

Ø Provide payroll with accurate and timely information monthly.

Ø Assist with administering company benefits, including healthcare and pension schemes.

Ø Support with managing benefit changes and maintaining records.

Employee Relations & Compliance

Ø Support in note‑taking and document collation for meetings.

Ø Support the admin around absence management, probation reviews and performance processes.

General HR Operations

Ø Maintain HR inbox and respond to queries in a professional and efficient manner.

Ø Assist HR with projects such as policy updates, system improvements or engagement initiatives.

Ø Process HR invoices and liaise with finance as required.

Personal Attributes

Ø Highly organised and detail‑focused

Ø Professional, confidential and approachable

Ø Strong written and verbal communication skills

Ø Customer‑focused with a proactive mindset

Ø Able to manage multiple priorities and work to deadlines

Ø Positive, collaborative team player

Skills and Experience

Essential

Ø Experience in an HR administrative or people operations role

Ø Strong administration and organisational skills

Ø Confident using HR systems and Microsoft Office (particularly Excel and Outlook)

Ø Understanding of HR processes across the employee lifecycle

Ø Experience managing confidential information responsibly

Desirable

Ø Experience using systems such as YouManage

Ø Knowledge of basic employment law and HR best practice

Ø Experience supporting payroll and benefits administration

Ø Previous experience in a fast‑paced, scaling environment

Qualifications

Ø CIPD Level 3 (or working towards) desirable

Ø Equivalent experience also considered

Freedom Fibre recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Fibre and will receive instruction directly from us to do so. Freedom Fibre is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.

As such, Freedom Fibre reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Fibre Preferred 2nd tier Supplier or independently by the candidate themselves.

Submission of any unsolicited CV's and proposals to Freedom Fibre will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.