TEMP ROLE - 3-6 months

Main Duties:

• Interact with and motivate the Telesales team. Operate call coaching, call listening, second voice closing and sales training.

• Monitor productivity levels of Desk Sales / Telesales team, reporting daily to the Sales Manager any areas for improvement.

• Provide reports on coaching of staff on a daily, weekly, and monthly basis on metrics defined by Sales Operations.

• Managing of lunch & break rota to maintain cover across core business hours 09:00-17:30 Mon-Fri - liaising with Sales Manager to manage FTE resources, holiday cover and phone coverage.

• Maintain individual performance files for each Telesales agent with weekly reports on Areas of concern, areas of excellence, additional coaching areas, attitude and standards.

• Assist Sales Manager to develop and execute sales booster days on a monthly basis to drive take-up and meet & exceed stated targets.

• Work alongside the Sales Manager to develop individual coaching and development plans for all sales team members.

• Enforce and maintain standards within the office, specifically but not limited to dress code, attendance and time keeping, personal phone usage and tidiness and behaviour standards.

• Telesales Team Leader will also hold a reduced % new business target to be achieved on a monthly basis which will be eligible for commission payment upon achievement.

Key Performance Indicators

• Maintain Call & Productivity Statistics at team & individual level.

• Monitor and manage Telesales team adherence to data quality, pipeline and deal stages to produce accurate forward reporting of sales forecasts.

• Adherence to targets for FTE availability, staff cover during breaks and holiday periods

• Continual Professional Development of the sales teams, improving sales techniques, closing methods, improvement of conversion rates, reducing churn and increasing retention

Accountable for maintaining adherence to standards within the sales team

Freedom Fibre recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Fibre and will receive instruction directly from us to do so. Freedom Fibre is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.

As such, Freedom Fibre reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Fibre Preferred 2nd tier Supplier or independently by the candidate themselves.

Submission of any unsolicited CV's and proposals to Freedom Fibre will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.