Associate FTTP Installation Engineer
Attractive benefits package; Equal Opportunity Employer; Relaxed and industrious atmosphere where you will be encouraged to speak out and contribute wherever you feel you have something to offer
We usually respond within three days
The Role
You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers’ homes and businesses.
You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You will be taught how to complete all aspects of the installation from start to finish, so connecting the customer to our service point in the street to the house, blowing a fibre through our network and terminating it in the street cabinet, installing the ONT inside the premises, connecting and testing the router.
The ideal candidate will be a hands-on, practical person with a keen desire to learn new skills. You will have excellent customer skills, a strong work ethic and a willingness to go the extra mile when needed, to make sure our customers are connected first time.
Responsibilities
- Successful first-time completion of all installations in a friendly, professional manner to a high standard.
- Meeting and exceeding customer satisfaction and expectations.
- Ensuring quality standards are met and maintained.
- Documenting of the installation from start to finish through use of a smart phone app.
- Completion of Microsoft forms for reporting purposes.
- Fault finding and diagnosis using test equipment.
- Safe use of power tools and other hand tooling
- Adhering to safe working practices
- Health and safety compliance
- Maintain and control adequate van stock levels and materials.
- Reporting of any faults or damage found in the network.
- Routine network maintenance
- Some occasional overnight stays and working away if required for business requirements.
Reporting To: Installation Manager
Skills & Requirements
- Full UK driving licence (essential)
- Excellent communication skills, both written and verbal
- Good numeracy skills
- Good knowledge of Microsoft office.
- Knowledge of an underground duct network
- Ability to complete surveys to ascertain whether anything is preventing a successful installation.
Personal Attributes
- Ability to work as part of a team and on own initiative.
- Willingness to meet challenges and exceed KPIs.
- A clear thinker with the ability to overcome challenges.
- Organised with an analytical approach to problem solving.
- Ability to work under pressure.
- A positive, can-do attitude.
Freedom Fibre recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Fibre and will receive instruction directly from us to do so. Freedom Fibre is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.
As such, Freedom Fibre reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Fibre Preferred 2nd tier Supplier or independently by the candidate themselves.
Submission of any unsolicited CV's and proposals to Freedom Fibre will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.
- Department
- Operations
- Locations
- Stoke-on-Trent
Our Perks & Benefits
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🏄🏻♀️ 25 days paid vacation
We value that you get more time with your family and friends. We also offer an extra day for your birthday!
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🕐 Flexible working hours
We value work-life balance highly, therefore we have flexible working hours. -
🏡 Hybrid working
To help our team to manage their time more effectively.
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Regular social & team events 🕺
Twice a year we celebrate our successes as a team.
Workplace, Culture & Diversity
Corporate culture is essential to allow the organization to differentiate itself. In terms of image on the one hand, it has strengths both internally and externally to consumers. It is indeed a source of cohesion and motivation of employees and it limits conflicts. With customers, it conveys a positive image and can develop a feeling of closeness to the company or even become a criterion of choice.
Associate FTTP Installation Engineer
Attractive benefits package; Equal Opportunity Employer; Relaxed and industrious atmosphere where you will be encouraged to speak out and contribute wherever you feel you have something to offer
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